OnWay
- My role
- Requirements Preparation
I prepared the website requirements for OnWay, a mobile car wash. The aim was to reduce manual scheduling over WhatsApp and match the customer’s chosen appointment to a service vehicle that could reach them.
Website requirementsPDF
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The work in detail
- I mapped the customer’s booking journey through service, vehicle, location and time, followed by an order summary, payment confirmation and receipt.Website requirements · p. 2
- The requirements call for a coverage check before accepting a booking. Out-of-range requests are rejected, and the operations team can review orders and appointments together.Website requirements · p. 3
- The document defines what would be reviewed at handover, including an admin guide and test reports. My deliverable was the website specification.Website requirements · p. 4
- For the booking requirements I proposed measuring how long it took to complete an order. I specified a flow that explained the service, let the customer choose a time, and offered either online payment in advance or payment on site after the service.D7M.CO OnWay scope proposal · pp. 2 and 4